We thank you for your business and we will continue to make sure Bloomzmart remains the safest and most trusted place to buy and sell online in Nigeria. You can help by:
• paying online at checkout when you place an order (so we can offer you maximum protection, and help delivery couriers spend more time delivering and less time with cash/POS issues on delivery)
• making sure you are available by phone and in person to accept your delivery (so you and other members of our buyer community get orders delivered more quickly)
• providing honest ratings & reviews for all of your items after delivery (so you and other members of our buyer community have more information about items and sellers)
• interacting with us on Twitter or Facebook (so we can hear your feedback and suggestions directly)
• downloading our Android or iOS mobile app (so we can offer you special deals and additional mobile application security)
• referring us to your friends and family (so we can increase the size of our community and help more Nigerians experience safe & secure online shopping)
Bloomzmart has several processes in place to make sure sellers are safe and worthy of your trust. All sellers go through verification processes and we continuously monitor seller behavior. In addition, you can inspect a seller's ratings and reviews -- stronger ratings & reviews indicate safer, more trustworthy sellers. Finally, our more established sellers can be identified by a "verified premium seller" badge when you search for an item. Bloomzmart regularly updates the list of verified premium sellers to account for changing seller behavior. We take our responsibility to provide a safe marketplace very seriously, but sometimes bad behavior does happen. If you feel that a seller has violated your trust by misrepresenting an item or otherwise acting inappropriately, please contact trustandsafety@bloomzmart.com.
We take various actions to keep fraudulent individuals out of our community including requiring sellers to undergo verification before listing products, but you can avoid negative fraud-related experiences by
1) Pre-paying and 2) not paying into seller accounts before delivery if you choose to Pay on Delivery (POD).
• Pre-pay for your order. A great way to safeguard against negative experiences with sellers is to pre-pay for your order online when you checkout. By doing so, Bloomzmart has control of your funds for a limited period and can more easily refund you if things happen to go wrong.
• If you choose POD, do not pay until you receive your order. If you choose the Pay on the Delivery payment method, as a general rule, do not pay directly to sellers until you receive your order. If a seller requests that you pay into his/her account before your order is delivered, please contact trustandsafety@Bloomzmart.com to verify. Bloomzmart advises that if you do internet bank transfers before delivery, you should pay only into the Bloomzmart accounts listed here.
If you feel that a seller is potentially fraudulent, please contact trustandsafety@bloomzmart.com
If you recently received your order and something is wrong, please email help@bloomzmart.com or call 0909 553 2683 and provide details. Depending on the exact issue and whether you paid before delivery or paid on delivery, different resolutions can occur. But in all cases, Bloomzmart will offer support and will try to work with the seller to offer a resolution quickly, such as a repair, replacement, refund upon return, instant refund, or other forms of compensation as applicable.
Bloomzmart has a formal Authentic Items Policy that prohibits the sale of counterfeit items, and our team continuously monitors items offered for sale. Sellers who are found to violate the policy may be banned from selling on Bloomzmart. If you suspect an item displayed on the website is not authentic, please contact trustandsafety@bloomzmart.com.
Our payment are processed through PAYSTACK. Paystack is a safe and secure payment gateway. It is PCI DSS (Payment Card Industry Data Security Standard) certified. The highest security certification level. This platform uses a token system that generates public and private keys to secure every payment that goes on through the platform.
All payments are processed by PAYSTACK. Paystack allows you to make payments securely by using different payment channels such as cards, mobile money accounts, QR codes, directly from their bank account or USSD.
Yes it can. However, this depends on the product ordered and the location for delivery. You can identify such products at checkout.
There are no extra taxes, hidden costs or additional dispatch charges.
The price mentioned on the website is the final price, what you see is what you pay. Our prices are all inclusive, all taxes are included with the list prices.
Bloomzmart.com does not deliver items internationally.
You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within Nigeria.
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